Terms & Conditions

We review and update these terms regularly to provide the best service. By booking a class or using our website, you agree to the most recent version.

1. Health, Safety & Participation

By booking and joining any session (in person or online), you agree to the following:

  • Understand the Risks: Physical activity carries a risk of injury. By joining, you acknowledge this and agree to follow all safety instructions.

  • Your Health: You confirm you are at least 18, in good physical health, and safe to participate. Please consult a doctor before starting if you are pregnant, nursing, or have underlying health concerns.

  • Keep Us Posted: Please give accurate info on your participation form and notify your instructor of any health changes, new injuries, or pregnancy before class starts.

  • Listen to Your Body: If you feel dizzy, faint, or experience pain, stop immediately and let your instructor know.

  • Preparation: Arrive well-hydrated and avoid heavy meals for two hours before class. Do not participate under the influence of alcohol or drugs. For safety, please do not chew gum or eat during class.

2. Additional Pole Safety

  • Product-Free Skin: No moisturisers, oils, lotions, or tanning products on the day of class (ideally for 24 hours before) to prevent slipping.

  • Jewellery: Remove ALL rings, jewellery, fitness trackers, and watches to protect yourself and the poles.

  • The Warm-Up: Arriving on time is essential. If you miss the warm-up, you may be refused entry for your own safety.

  • Safety Mats: Always use the crash mats provided, especially when learning new moves.

  • Practice Sessions: Work at your own level and only practice moves you've already learned in class. For insurance reasons, spotting or teaching other students is not permitted.

  • Poles & Accidents: Poles are static by default; ask your instructor if adjustments are needed. Report any accidents immediately so they can go in our accident book.

3. Online & Outdoor Sessions

  • Online Classes: You are responsible for ensuring your home workout space is safe, clear, and restriction-free.

  • Outdoor Events: Terrain may be uneven, wet, or slippery. Participating in our outdoor sessions is entirely at your own risk. Please check the area for hazards such as twigs, stones, or holes before we begin. Please dress for the weather and bring water. If we need to move indoors for any reason, we’ll text or email you as soon as possible on the day.

4. Booking & Cancellation Policy

All bookings are subject to availability and vary by class type to keep things fair and running smoothly:

Pole Subscriptions

  • Monthly Payment: Subscriptions are non-refundable and non-transferable.

  • Absences: We don't offer top-ups or carry-over credits for missed sessions, because our pricing takes into account short-term absences such as holidays, sickness, work, or social plans. If you're going to be away for 4 consecutive weeks or more, however, you can ask us to pause your subscription by contacting us directly before your next billing date.

  • Dashboard Cancellations: If you cancel your subscription via your dashboard, your access will remain active until your next payment date, at which point your subscription will end.

PAYG Classes & Sessions

  • Pole Drop-in & Practice: Subject to availability. Bookable up to class start time. Cancel at least 24 hours in advance to keep your class credit.

  • Groove Classes: Bookable up to class start time. Cancel at least 2 hours in advance to keep your class credit.

  • Groove Socials: Bookable right up until the music starts! Cancel at least 2 hours in advance to keep your class credit. 

  • Groove Pop-Up Outdoor Events: Subject to availability due to headphone limits. Bookable up to the event start time. Cancel at least 24 hours in advance to keep your class credit, and so headphones can be reallocated.

  • Private 1:1 Sessions: Arranged on request and bookable up to 24 hours in advance. Cancel or reschedule at least 24 hours in advance to keep your class credit.

Workshops & Special Events

  • In-House Workshops & Special Events: Subject to availability. Bookable up to event start time. Cancel at least 48 hours in advance to receive a full refund to your original payment method. Cancellations within 48 hours are non-refundable unless your place can be resold.

  • Guest Teacher Workshops & Masterclasses: Cancel at least 7 days in advance to receive a full refund to your original payment method. Cancellations within 7 days are non-refundable unless your place can be resold.

  • Hen & Birthday Parties: A 50% non-refundable deposit is required to secure your date. The final balance is due 1 month before the event. All payments are non-refundable if cancelled within 14 days of the event.

  • Photoshoots: Full refund provided if cancelled at least 28 days before the shoot. Cancellations within 28 days are non-refundable unless your slot is successfully resold.

If We Cancel

If we need to cancel a session or close the studio due to instructor illness, emergency, or scheduled breaks:

  • PAYG Classes & Individual Sessions: Including regular Pole & Groove drop-ins; your class credit will be returned directly to your booking account to use for a future session.

  • Special Events, Workshops & Socials: We will offer an alternative date, transfer your booking, or issue a full refund to your original payment method.

  • Groove Pop-Up Outdoor Dance Events: All outdoor sessions have a confirmed indoor backup venue for unpredictable weather. If poor weather moves us indoors, your booking automatically transfers to the backup space. If a session is cancelled entirely without an indoor option, your class credit will be returned or refunded in full.

  • Subscriptions & Studio Closures: A minimum of five weeks of studio closures per year (including scheduled breaks, instructor illness, or emergencies) has been accommodated in the averaged monthly cost, so you are never paying for weeks when classes do not run.

5. Media & Privacy

We love celebrating your movement journey! We occasionally take photos or videos for social media.

  • Your Choice: If you’d prefer not to be featured on camera, no worries at all! Just let your instructor know and we’ll make sure you are kept off the screen.

  • Your Photos & Videos: You are welcome to capture your own practice for personal use. If you choose to share your photos or videos on social media, please keep the sound off to respect music licensing. If other classmates are visible in the background, just check with them before posting (or use a quick emoji to blur their faces) and tag Soozi Kay so we can cheer you on.

6. Liability & Jurisdiction

You participate at your own risk. The studio and its instructors are not liable for injuries or losses unless caused by our proven negligence. These terms are governed by English law.

7. Website Terms of Use

By using our website, you agree to these terms.

  • General Info Only: Everything on this site is here to share information about our classes, rather than offer professional or medical advice. Please listen to your body and make sure any session you book is a good fit for you.

  • Copyright: We’ve put a lot of love into our website design, text, and images, and they all belong to us. This site is operated by The Studio by Soozi Kay, so please don't copy or use our content for your own business without chatting with us first.

  • Safe Use: Please don't disrupt or interfere with our website. We are not liable for website interruptions or third-party links.

  • Privacy: We follow UK data protection rules. See our full Privacy & Cookie Policy for details.

Contact: If you have any questions relating to these Terms & Conditions, please email: hey@soozikay.co.uk

Updated: October 2026