Terms & Conditions
Important Information for Your Participation & Safety
We're thrilled to have you join our classes, workshops, and events, whether in person or online! Please take a moment to read this important information to ensure a safe and enjoyable experience for everyone.
Your wellbeing is our priority. By choosing to participate, you understand that your involvement is voluntary and entirely at your own risk. We strongly recommend consulting with a qualified medical professional before participating, especially if you are pregnant, nursing, have any existing medical conditions, or have any other health concerns or physical considerations that might affect your ability to exercise safely.
When you complete your participation form, please provide honest and accurate information to the best of your knowledge. It is also important that you inform your instructor about any injuries or changes to your health prior to each session. If you experience any sudden pain or discomfort, or feel dizzy, lightheaded, or faint during your session, please stop immediately, notify your instructor, and consult your GP if the symptoms persist.
We encourage you to always work within your own limitations. Please arrive in good time for your class and remember to keep yourself hydrated before, during, and after your session. For your safety and enjoyment, please do not participate if you are under the influence of alcohol or drugs. Additionally, we recommend avoiding heavy meals for at least two hours before your session begins.
Pole-specific safety - It is absolutely essential to arrive with clean, product-free skin. That means no moisturisers, oils, lotions, creams, or tanning products on the day of your class. For the best grip, we also recommend avoiding any non-essential moisturisers and lotions for 24 hours before your class. Please also remove ALL rings, jewellery, body piercings that aren't covered by clothing, and any accessories, including smartwatches and fitness trackers. We want you to be able to move freely and safely!! Please arrive in good time to warm up properly as instructed. Participation in a class is at your instructor's discretion if you miss any part of the warm-up.
Your Agreement to Participate
By participating in any in-person or online class, workshop, or event with Soozi Kay Pole | Groove | Yoga, you agree to these terms and conditions and assume full responsibility for your own health and safety. You acknowledge that all physical activities carry a risk of injury and confirm that you are physically fit and do not have any medical condition that would prevent your full participation.
You understand it's your responsibility to consult with a physician prior to and regarding your participation. Should you choose to participate with or without your doctor's permission, you assume all responsibility for the consequences of your participation. This means you agree not to hold Soozi Kay Pole | Groove | Yoga responsible for any accident, injury, medical condition, damage, or loss to your person or property, or for any costs arising from your participation. You also agree to inform your instructor of any changes in your health, including injuries, before participating.
Our Limit of Liability
Please be aware that while we strive to provide a safe and supportive environment, participation in any class, event, or workshop (whether in-person or online, now or in the future) with Soozi Kay Pole | Groove | Yoga is undertaken at your own risk.
We want to make it clear that, to the maximum extent permitted by law, Soozi Kay Pole | Groove | Yoga does not accept responsibility for any accident, injury, medical condition, damage, or loss to any person or property, or for any costs arising from your participation, unless it is caused by our proven negligence.
This means we will not be held liable for:
Injuries or conditions resulting from your own actions, pre-existing health conditions, or failure to follow instructions.
Loss or damage to personal property.
Costs associated with medical attention or other expenses incurred as a result of your participation, where we have not been negligent.
Your safety is important to us, and we are committed to providing our services with reasonable care and skill. However, physical activities inherently carry a risk of injury, and by participating, you acknowledge and accept these inherent risks.
This disclaimer is subject to and governed by English Law and the exclusive jurisdiction of the Courts of England and Wales.
Pole Photos, Videos and Social Media
We love celebrating your journey and cheering you on! To help us do that, we sometimes take photos and videos during class and share them in our Private Facebook and WhatsApp Groups.
If you'd prefer not to be filmed or photographed, no worries at all! Just have a quick chat with your instructor, and they'll make sure you're not included.
Want to share your own awesome moments? You're welcome to take and post class photos and videos (with the sound off, please!) on social media. Just a friendly reminder to be mindful of your classmates' privacy. It's super important to get their permission or blur them out before you post.
Once you've done that, share away and don't forget to tag @soozikay and use #soozikaypole so we can high-five your achievements!
Booking & Cancellation Policy
Pole Fitness
Pole class runs in 4-week blocks. Once block booking is complete, a drop-in option will be made available for individual classes, subject to availability. Where space is available, you can book up to 30 minutes before class time with a drop-in pass. Pole class Block Bookings are non-refundable and non-transferable. Missed classes are forfeited and cannot be carried over. If a class is cancelled, I will give as much notice as possible and make an announcement in the Student Facebook Group. Where it is possible to do so, an extra date will be added to the end of the block. If you know you cannot attend the rearranged date, please get in touch to request a refund for that class.
Private Pole Lessons
You can book a private pole lesson with a single or multi-credit ClassCard. Choose a ready-to-book session from the calendar, or get in touch. Other times may be available on request. Booking is via the Calendar and closes 24 hours before the start time. Please give at least 24 hours notice if you wish to cancel or rearrange a private pole lesson. Missed classes are forfeited and cannot be carried over. I will notify you by your preferred contact method if I need to cancel or reschedule your lesson for any reason.
GROOVE Dance
You can book any GROOVE session with a single or multi-credit ClassCard. Please book in advance to ensure your session goes ahead. You can redeem your ClassCard credits for up to 3 months from the date of purchase. Classes do not have to run consecutively. Classes require a minimum attendance* to run. Registration closes when the session is fully booked. You can book right up to the start time when space is available. For advance bookings, should the unexpected happen, you can cancel up to 2 hours before your class time to retain a credit (subject to your ClassCard expiry date). Cancellations within 2 hours will subtract a credit as if you had attended. Missed classes are forfeited and cannot be carried over. If a class is cancelled, I will notify you by email, giving as much notice as possible, and return one credit to your account. Credits can be used for both the Kendal, Milnthorpe and Crooklands classes, so you can mix and match, subject to the availability of spaces.
Online Yoga
You can book any online yoga class with a single or multi-credit ClassCard. Please book in advance. Classes require a minimum attendance* to run. Registration closes when the session is full or 4 hours before the start time, whichever is the soonest. You can cancel up to 12 hours before your class time to retain a credit (subject to your ClassCard expiry date). Cancellations within 12 hours will subtract a credit as if you had attended. Missed classes are forfeited and cannot be carried over. If a class is cancelled, I will notify you by email, giving as much notice as possible, and return one credit to your account.
In-person Yoga
You can book any in-person yoga class with a single or multi-credit ClassCard. Please book in advance. Classes require a minimum attendance* to run. Registration closes when the session is full or 24 hours before the start time, whichever is the soonest. You can cancel up to 24 hours before your class time to retain a credit (subject to your ClassCard expiry date). Cancellations within 24 hours will subtract a credit as if you had attended. Missed classes are forfeited and cannot be carried over. If a class is cancelled, I will notify you by email, giving as much notice as possible, and return one credit to your account.
One2One Yoga
You can book one2one yoga with a single or multi-credit ClassCard. Please get in touch to arrange your day and time. Your One2One Yoga session will be added to the calendar, ready to book. You can register for your session up to 24 hours before the start time. Please book in advance for regular or weekly sessions to hold your spot. You can cancel and rearrange up to 24 before the start time. Missed classes are forfeited and cannot be carried over. I will notify you by your preferred contact method if I need to cancel or reschedule your session for any reason.
On-demand Yoga
You can find our on-demand product in the shop. Register for instant access to our online yoga video library. Where a single payment or free option applies, you will have access to our online yoga video library for as long as the website remains available. You will be able to access all videos immediately after registration. For monthly payment options, membership will commence immediately upon registration. You can cancel at any time via your dashboard to have your membership terminated before the next payment is due. No refunds will be given. Your teacher reserves the right to switch content for that of an equivalent (or higher) value.
Pole Photoshoots and Workshops
You can purchase a pole photoshoot “poleshoot” or workshop pass via our online shop. Full details, dates and times of special events will be published independently, and scheduling may be managed offline.
Our poleshoots and workshops are incredibly popular, so spaces are limited and offered on a first-come, first-served basis. If you're interested in combining consecutive 30-minute photoshoots into a longer session for multiple participants, please ask – we're happy to arrange, subject to suitable slots being available. We will contact you to finalise and allocate timeslots nearer the time.
By registering, you agree to attend your session at the designated time and arrive at least 15 minutes prior to your start time to warm up.
We understand that life can be unpredictable and plans can change, and we want to make it as easy as possible for you to manage your booking. However, to ensure fairness to all our wonderful students and the photographer, we do have a cancellation policy in place for poleshoots. Thank you so much for your understanding!
Full refund: You can cancel your poleshoot up to 4 weeks in advance for a full refund.
No refund: If you cancel within 28 days of the poleshoot, you will not be eligible for a refund unless we/you are able to resell your space.
Partial refund: Refunds for late notice cancellations in exceptional circumstances will be at the discretion of the photographer.
Pole Class Subscription
Purchase a convenient monthly recurring subscription through our shop and enjoy seamless access to your regular weekly class. With your subscription, you'll no longer need to book in advance.
Your purchase date will become your monthly payment date. Please note that payments are non-refundable and non-transferable.
We've already factored holidays into the subscription cost over 12 months, but if you plan to be away for an extended period of four weeks or more, you can request to pause your subscription indefinitely.
When you're ready to return, simply let us know, and we'll reactivate your subscription without any additional setup.
Private Parties and Events
I'd love to chat about your event. Please get in touch to schedule a call.
The total cost of your event will be determined by the number of participants plus room hire fees and travel costs, where applicable. We offer discounts for larger groups, typically those exceeding fifteen participants. To secure your booking, a non-refundable deposit of 50% is required. The remaining balance must be settled seven days prior to the event date. You may cancel your booking without incurring any additional charges before the final balance payment is made. For cancellations made within 7 days of the event, a refund of the final balance will be considered at the discretion of the organiser, Soozi Kay Pole | Groove | Yoga. Please note that any refund issued will be subject to deductions for room hire costs and any other incurred expenses.
Corporate Events
Please get in touch to arrange a call. Terms will be agreed on an individual basis.
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* Running a group class with fewer than 4 people is at your teacher's discretion. You will be notified on the morning of your class if your class is cancelled.
Website Terms of Use
Please do not use our website if you disagree with these terms and conditions.
This website (www.soozikay.co.uk) is owned and operated by Areya Yoga, trading as Soozi Kay Pole | Groove | Yoga ("Soozi Kay", "Soozi Kay Pole | Groove | Yoga"," we", "our", and "us"). The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use.
Disclaimer
The content of the pages of this website is for your general information and educational use only. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products, services or information available through this website meet your specific requirements. We give no warranty or guarantee as to the accuracy or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors.
Limit of Liability
To the fullest extent permitted by law, we accept no liability for any loss or damage whatsoever and howsoever arising out of or in connection with viewing this website or its contents. Nor for any damages whatsoever resulting from the statements or conduct of any third party or the interruption, suspension or termination of any services.
Changes to the Terms of Use
We may modify or terminate any content on the website from time to time, for any reason and without notice or liability to any user or third party. You should check the website for changes to the terms of use each time you access the website. Your continued use of the website will signify your acceptance of any revised terms of use.
Privacy & Cookies
Soozi Kay Pole | Groove | Yoga respects your right to privacy and we comply with our obligations under the UK and European data protection acts. The purpose of our privacy policy is to outline how we deal with any personal data you provide to us while visiting this website. By visiting this website, you are accepting the terms of this privacy policy.
This website uses cookies. Please refer to our Privacy & Cookie Policy for full details.
Intellectual Property Rights
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, content, images and graphics. You agree not to copy, modify, download, transmit, display, distribute, perform, reproduce, licence, publish, create derivative works from, transfer or sell any content forming part of this website. The use of any content for re-sale, re-distribution or any other commercial application without the consent of Soozi Kay Pole | Groove | Yoga and its licensors is prohibited.
Indemnity
As a user of this website, you agree to indemnify us against any loss, damage or cost incurred by us arising out of any violation by you of these terms of use. Unauthorised use of this website may give rise to a claim for damages and a criminal offence.
Availability of the Website
We will try to make the website available. However, We cannot guarantee that the website will operate continuously or without interruptions. You must not attempt to interfere with the proper working of the website. In particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or other Internet-connected devices.
Links to Third-Party Websites
This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse or have responsibility for the content of linked websites. Access to any other website through this website is at your own risk. Your use of third party websites is subject to the terms and conditions of use contained within each of those websites.
Governing Law
Your use of this website and any dispute arising out of such use of the website are subject to the laws and jurisdiction of the courts of the UK. England, Northern Ireland, Scotland and Wales. This will not prevent Soozi Kay Pole | Groove | Yoga from pursuing a claim for breach of contract, copyright infringement, or otherwise regarding these terms and conditions in any other jurisdiction throughout the world.
Notices
All notices shall be given by email to us at hey@soozikay.co.uk or to you at either the email or postal address you provide to us. A notice will be deemed received 24 hours after an email is sent or three days after posting.